Uber will ban rude customers in Australia and New Zealand

Posted by On 2:00 PM

Uber will ban rude customers in Australia and New Zealand

Being consistently rude to your Uber driver will soon get you kicked off the ride-sharing app in Australia and New Zealand, according to a report Wednesday.

“The average Aussie is extremely friendly,” Susan Anderson, Uber’s general manager for Australia and New Zealand, told local Channel 7. The new rule, however, applies to “the small percentage of riders who are not treating drivers with respect.”

Starting on Sept. 19, riders rated four-out-of-five stars or lower will be banned for six months, the BBC reported.

The ratings are based on feedback left by the drivers after each journey. It’s unclear how many of Uber’s 2.8 million users in the two countries currently have ratings below four stars but the “vast majority” â€" over 90 percent â€" have at least a 4.5, the company said.

Crude customers will get multiple warnings before being removed, Uber said .

The tough move is aimed at improving passenger behavior, the company said.

“Say hello, say goodbye. You don’t always need to be chatty, but be respectful. Don’t leave rubbish in the car,” Anderson said. Also be at your arranged pick-up spot and don’t ask to be picked up from an unsafe area on the road, she said.

The same policy was introduced in Brazil earlier this year.

Uber didn’t immediately respond to a request from The Post asking whether the initiative will be extended to the US.

Source: Google News New Zealand | Netizen 24 New Zealand

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